Privacy Policy

Last Updated: May 2025

Introduction

RealtyFlow VA ("we," "our," or "us") is committed to protecting the privacy of our clients and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual assistant services for real estate professionals.

Information We Collect

We collect information that you voluntarily provide to us when you:

• Register for our services
• Fill out contact forms or schedule strategy calls
• Provide access to your business systems for service delivery
• Communicate with our team members
• Submit payment information

This information may include:

• Contact information (name, email address, phone number)
• Business information (company name, website, role)
• Service preferences and requirements
• Client data necessary to perform virtual assistant services
• Payment and billing information

How We Use Your Information

We use the information we collect to:

• Provide and maintain our virtual assistant services
• Communicate with you about your service requests
• Process payments and billing
• Improve our services and develop new features
• Send service updates and promotional communications
• Comply with legal obligations

Disclosure of Your Information

We may share your information with:

• Our team members who need access to perform services
• Third-party service providers who assist in our operations (payment processors, scheduling tools, communication platforms)
• Professional advisors such as lawyers, accountants, and insurers
• Government bodies when required by law

We do not sell your personal information to third parties.

Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our team members are trained on privacy practices and bound by confidentiality agreements when handling your information.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• Accessing your personal information
• Correcting inaccurate information
• Requesting deletion of your information
• Restricting or objecting to our processing of your information
• Requesting transfer of your information
• Withdrawing consent

To exercise these rights, please contact us at support@realtyflowva.com.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies, but this may limit your ability to use some features of our site.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. We will notify you of any significant changes by posting the new policy on our website.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: support@realtyflowva.com
Address: Toronto ON, Canada