Please read these terms carefully before using our virtual assistant services.
Last Updated: May 2025
These Terms of Service ("Terms") govern your use of virtual assistant services provided by RealtyFlow VA ("we," "our," or "us") to real estate professionals ("you," "your," or "Client"). By using our services, you agree to these Terms in full. If you disagree with any part of these Terms, you may not use our services.
RealtyFlow VA provides virtual assistant services tailored for real estate professionals, which may include but are not limited to:
The specific services to be provided will be agreed upon at the commencement of our working relationship and may be adjusted with mutual agreement.
Upon signing up for our services, you may be required to complete an onboarding process, which may include a strategy consultation, providing necessary access credentials, and defining workflows and preferences. We will then match you with an appropriate virtual assistant based on your needs and requirements.
Payment for services is due according to the pricing plan you select. All fees are non-refundable unless otherwise specified in writing. We reserve the right to modify our pricing structure with 30 days' notice.
Failure to make timely payments may result in suspension or termination of services. You are responsible for all applicable taxes related to your use of our services.
As a client, you are responsible for:
We understand the sensitive nature of real estate business data. We commit to maintaining the confidentiality of your information and will use it solely for the purpose of providing our services to you. Our team members are bound by confidentiality agreements.
You agree not to share our proprietary processes, methodologies, or business practices with third parties without our written consent.
Any materials created specifically for you during the course of our services (such as marketing materials or content) will become your property upon full payment. However, our service methodologies, processes, templates, and other pre-existing materials remain our exclusive property.
The RealtyFlow VA name, logo, website, and content are protected by intellectual property laws and remain our property. You may not use them without our explicit permission.
To the maximum extent permitted by law, RealtyFlow VA shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services.
Our total liability for any claims under these Terms shall not exceed the amount you paid for services during the three (3) months preceding the claim.
Our virtual assistants will work within their defined role and expertise. We do not provide legal, financial, or tax advice. We are not responsible for business decisions you make based on our administrative support.
While we strive for accuracy, we cannot guarantee zero errors in our work. You are encouraged to review all work product.
These Terms remain in effect while you use our services. Either party may terminate the service relationship with 14 days' written notice.
We reserve the right to terminate services immediately if:
Upon termination, you remain responsible for paying any outstanding fees for services rendered.
These Terms shall be governed by and construed in accordance with the laws of Ontario, Canada, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts of Toronto, Ontario.
We reserve the right to modify these Terms at any time. We will provide notice of significant changes by updating the "Last Updated" date at the top of these Terms. Your continued use of our services after such changes constitutes your acceptance of the new Terms.
If you have questions about these Terms, please contact us at:
Email: support@realtyflowva.com
Address: Toronto ON, Canada